Great quote yesterday by Brent Flaten (one of the student workers) on our way back from lunch:

"I'm really just a secret agent disguised as a stupid person."

I don't remember the exact circumstances leading up to it, which causes it to loose some of the effect, but that's most of it. Now I get to go figure out why my Grandma's cable modem is allowing her past her gateway to talk to the DNS servers, but no farther (and I can ping her gateway, but not her machine). I have a feeling this will be interesting...